ACU-Serve’s Journey to HITRUST Certification: Strengthening Healthcare Data Security and Patient Trust

December 20, 2024
RISCPoint

ACU-Serve’s Adoption of HITRUST CSF

In today’s market, organizations are under unprecedented pressure to secure sensitive data and demonstrate compliance with stringent regulatory requirements. As cyber threats evolve and customer expectations rise, Medical Billing companies need a reliable way to assure stakeholders that their security posture is not just adequate but robust and proactive.

1. Market Dynamics Driving the Need for Assurance

The modern business environment is characterized by a few critical dynamics: increasing regulatory scrutiny, an evolving threat landscape, and heightened customer expectations. Regulatory bodies in healthcare are implementing more stringent requirements, compelling organizations to demonstrate comprehensive compliance. Failure to do so can result in severe penalties and loss of trust.

Simultaneously, cyber threats are becoming more sophisticated, targeting vulnerabilities with precision. A breach can devastate a company’s reputation and financial standing. Moreover, customers today are acutely aware of data privacy issues and demand that the companies they engage with maintain the highest security standards. In this context, businesses must not only meet these demands but also prove their commitment to data security through recognized certifications like HITRUST.

2. The Need for High Levels of Assurance

In response to these market dynamics, the need for high levels of assurance has never been more pressing. HITRUST certification serves as a trusted benchmark that reassures customers, partners, and regulators that an organization’s security measures are comprehensive and effective. This certification goes beyond basic compliance, offering a rigorous assessment that covers a wide array of controls and requirements.

For stakeholders, HITRUST certification represents a clear, third-party validation of an organization’s commitment to protecting sensitive data. It mitigates risk by ensuring that security practices are not just in place but are being effectively implemented and maintained. This level of assurance is essential for building and maintaining trust in a competitive market, where the consequences of a data breach or compliance failure can be catastrophic.

3. How ACU-Serve Improved Risk Posture to Meet These Stringent Requirements

To align with these stringent requirements, ACU-Serve has taken significant steps to enhance their security posture. They adopted a proactive approach to risk management, ensuring that our security controls are not only compliant with current regulations but also capable of addressing emerging threats. ACU-Serve’s commitment to HITRUST certification is a key part of this strategy.

To support their journey toward HITRUST certification, ACU-Serve and RISCPoint leveraged Amazon Web Services (AWS), relying on AWS Security Reference Architecture guidance, to enhance their security posture. Utilizing AWS Organizations and AWS Control Tower, ACU-Serve was able to organize loosely defined organizational structure into one that employed a defined hierarchy that leveraged Service Control Policies which helped streamline compliance processes and maintain alignment with HITRUST’s rigorous standards. Several other solutions were deployed across the entire organization, such as AWS GuardDuty for its intrusion detection capabilities, AWS Security Hub as a CSPM, and AWS Config for monitoring continuous compliance with a secure baseline. By delegating administration of these services to a single audit account, ACU-Serve was able to have single-pane-of-glass visibility into compliance and security management. Alert Logic was procured via the AWS Marketplace, which provided MDR & SIEM capabilities, and ingested logs from host OS’s, applications, and AWS services such as CloudTrail and VPC flow logs. Alert Logic also provides vulnerability management, which dovetails with AWS Systems Manager Patch Manager to automate the patching processes and reduce administrative overhead. To reduce identity and access related threats, ACU-Serve utilized AWS IAM roles to provide permissions without needing to hardcode keys, and AWS IAM Identity Center to centrally manage users and enforce MFA.

By working with RISCPoint, an AWS Global Security and Compliance Acceleration Partner for their HITRUST certification, ACU-Serve demonstrated that their security measures are not just adequate but exemplary. This certification underscores our dedication to maintaining the highest standards of data protection, giving our customers and partners the confidence they need to trust us with their sensitive information. In a market where assurance is paramount, ACU-Serve has positioned themselves as leaders in security and compliance.

4. Our Commitment to the Customer and the American Patient

At the core of ACU-Serve and RISCPoint’s relationship is an unwavering commitment to the American patient. This commitment means that their personal health information is secure, private, and used only for its intended purpose.  This is why they worked with and continue to work with RISCPoint.

About RISCPoint  

RISCPoint Advisory Group provides custom-tailored security and compliance services to organizations ranging from Fortune 10 companies to pre-Series A startups. With a focus on deep technical and operational expertise, RISCPoint helps clients navigate complex security challenges and achieve robust compliance postures.

Contact RISCPoint

Website: https://www.riscpoint.com/contact

Email: info@riscpoint.com

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